Hi all! It's such a shame that my first proper post of 2013 will be a negative post, but I feel like I must speak up about my horrible first (indirect) experience with Emoda!
My friend was visiting Tokyo at the beginning of Jan and picked up some Emoda stuff for me from the Shibuya109 store. It was during the 5 days Shibuya sale so it was utter pandemonium inside the store. He managed to grab the last sizes of two pairs of shoes and a coat for me. I'm so disappointed at Emoda at this point, I don't even want to post pictures of the other Emoda items I got.
Below are some photos he sent me from Tokyo and I was sooo happy and excited!! My first Emoda items from the Shibua109 store!
A week later he came back and passed them to me and guess what I discovered?!?!
The black pumps I bought, one of the shoe was a size S and the other shoe was a size M!
I was sooo mad! How can the SA make a mistake like that? It doesn't matter how busy they were!
I asked my friend in Tokyo to call the Emoda store for me. They were waiting for my call. They said I had to courier the shoes back with the receipt for an exchange!
Well there was no way I'm going to pay for courier for the shoes to go back and forth! Luckily my best friend could fit the S size and she was happy to buy the shoes. So I asked my friend in Tokyo to go buy the other S and M pair from Emoda.
Now.. this is the the part that made me soo angry and disappointed at the Emoda service...
My friend tried to ask for a discount. The SA apparently gave a sincere apology but refused to give ANY discount! I had to pay FULL price for the second pair even though I'm buying another pair of shoes because of their mistake!!!
I even got the original pair for 10% off since it was bought during the Shibuya 109 sale! And these shoes are not cheap!! The price is 11,860yen (~135AUD)! I mean, the least they could've offered was a novelty item or something! And on top of that, I had to pay 4000yen (~50aud) to courier the shoes to Australia!
I tried to send a message via the Emoda website and I left the following message on Ena Matsumoto's blog and tried to send her a message too.
I basically told her my story and how disappointed I was at the Emoda service.